We wanted to pass along the great customer service we received a few weeks ago on our trip to Madison. One of the headlamps on our Harley was out and we stopped in to see if we could buy a replacement. It was closing time on Friday but Bill saw us leaving, since Parts had closed, and asked what we needed. He accommodated us by taking the lamp we needed from one of the Harley's for sale on the floor! What a great example of service and caring! It will not be forgotten!
Ken and Rita
"My Thornton's Experience"
My husband and I took a bike trip from Noblesville, IN to Madison, IN this past weekend and met the extremely gracious people at Thornton’s. I wanted to take a moment to thank you for your speedy, knowledgeable service as well as your high class attitude.
Rich and I were riding back roads through all of the small towns in Indiana when I received a flat on the back tire of my bike. I happened to break down in from of the McGee’s garage in Cross Plains, IN. Thankfully, he knew a guy that could help us and called Thornton’s. The McGee’s allowed my husband and I to stay inside his cool garage (as it was 105° outside in the sun) while we waited. Thornton’s picked up my bike and allowed me to enjoy the A/C for the ride back. J I found out during my ride that the gentleman that picked us up was a fellow Christian and a blessed man.
Once we arrived at Thornton’s the service manager, Monte, was very helpful and courteous, getting us fixed up and out of there ASAP. Thanks to Thornton’s we were back on the road quickly. Service like this is rare and each of you deserve a big pat on the back!
Thank you all and God Bless!
Natasha - Noblesville, IN
"My husband came home this evening with a Harley-Davidson® motorcycle that he purchased from you over the internet. I would like to thank everyone for being so kind and helpful with this purchase. I was apprehensive with him traveling so far, but the hospitality displayed by the staff at Thornton's made it worth the trip. The personal sevice recieved at a family owned business really sets you apart from other corporate owned and operated dealers.He was shown by Zach that Mr. Thornton's goal
was to provide somthing for everyone no matter what their financial abilities, so that they leave with a smile. THANKS."
"I bought a 2008 Arctic Cat 400 today without even making the 80 mile trip to the dealership. I was so impressed with the knowledge and the helpful sales staff (Doug) that I chose to buy a machine from a dealer 80 miles away over the phone even though I have one within 10 miles of my home. I have made several large purchases in the past several years, from many different dealerships. In my experience, I have never felt comfortable enough to make a purchase over the phone. Thornton's Cycle
has impressed me to the fullest, and that's not easy. If you are looking to buy any type of product that Thornton's sell, I highly encourage you to give them a call, even if you think they are too far away. This is the dealership I will be sticking with in the future. Good luck and good riding."
"I am more happy than I could imagine with my purchase and the whole process at Thornton's. I got a brand new Suzuki C50T at an awesome price. And the follow-up was a really nice touch. Just recently had my break-in service done and that was a breeze as well. Well worth the drive from Florence, KY, to shop here. I am spreading the word! Thanks!"
"Zach was great. The company did EXACTLY what they said they would do and was VERY informative. The bike is great! Thanks!"
"Dear Sir, I'm writing this letter to you to express how happy and extremely satisfied I have been in purchasing my 1982 CB450SC from your organization, and my repeated contacts with the very fine people that represent your business. I filled out and returned the post card that you sent to me, but there was no way to truly express how impressed and well treated I have been by those people at your business that I have had contact with. Even though there are three motorcycle shops within 12
miles of my home, I am very glad that I chose to purchase from Thornton's. I am very grateful to my friend for encouraging me with his very high praise about your business to look there first. From my very first contact with someone at Thornton's, who happened to be Tina, to the ladies in the office, the men at the parts counter and John, I could not have been treated any nicer even if I had purchased a new "high-end" bike! As a first time motorcycle buyer and rider, I trusted your people
to help me make sensible choices, and to be of service when I needed a part or a question answered, and I have never been disappointed. As someone who worked a job for thirty five years dealing directly with the public, I appreciate and understand how important (and sometimes difficult) customer satisfaction is to attain. Your people represent your business in the most favorable way possible! I may live 135 miles away, but I plan on continuing to patronize your business, sing your praises
to anyone who will listen and to wear my Thornton's T-shirt with pride. Again, I say thank you and "bravo" to your employees for doing their job so well. And when I get to the point of looking at buying a new bike, you can bet the farm that I'll be coming to Thornton's!"
"The entire staff was friendly, helpful, and a joy to be around. My salesman was so dedicated to answering my questions and helping me at every turn. He went so far beyond my normal experiences, that I actually wished I'd have given him a tip. "
"Thornton's is the single best dealer I have ever seen in 40 years of looking. Honest, helpful, competent, fully stocked, and with a customer focused approach unequaled anywhere. They take care of you from start to finish, and are very fair on trade-in time. John can also locate rare bikes when no one else can. On a scale of ten, they are eleven."
"Excellent dealership. Knowledgeable staff!"
"Will always recommend Thornton's. We were treated right."
"Willing to drive the additional distance for the experience of the Thornton team!"
"I have purchased various ATV's and Motorcycles from Thornton's for the past 20 years. I live 1.5 hours from their location and have several local choices to purchase from but I have not encountered a more friendly and honest staff as I have with Thornton's. They make me feel like family and seem to truly appreciate my business. They listen to your needs and concerns with true empathy. I will continue to purchase from this company in the future and would encourage and recommend anyone looking for their products and services to do the same. -Chris Johnson Charlestown Indiana."
"Thornton's is the best dealership I have had the pleasure of doing business with in a long time. They not only make you feel like a valued customer and a great staff to work with, they make to feel like family. I have found the best Honda dealership in the state of Indiana, and look forward in doing more business with them in the future. The only thing I can say thanks to the whole staff for all your help. It was a pure pleasure doing business with you guys. If your out there looking for a motorcycle, or ATV give them a call, you won't regret it."